On you do not only profit from top prices and our comfortable software download. We gladly support you if you have questions, problems or other concerns. Don’t hesitate: The mysoftware-team will gladly help along.



E-mail: Send an e-mail to and briefly outline your problem. Our team will administer to your concern as quickly as possible.
Usually you will get a reply within 12 hours.

LiveChat: On the right side of our portal you can find the opportunity to call up the contact form or the LifeChat. You can recognize the active LifeChat by the orange button – if the button is grey, your message will be stored in our support system and processed as soon as possible.

Telephone: In case of urgency, you can of course also reach us via telephone. To do so, please dial our hotline number: +44 (0)20/ 81443727. Our technical support is available on working days from 8 a.m. to 4 p.m.